Refund policy
Ultra Botanica Return & Refund Policy
Effective Date: June 2025
At Ultra Botanica, we are committed to your satisfaction. We proudly offer a no-questions-asked return and refund policy for our wholesale partners — because we believe in making things right, simply and fairly.
1. Our Guarantee
If you’re not fully satisfied with any product — for any reason — just let us know. We’ll issue a full refund, store credit, or replacement, based on your preference.
2. Return Process
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Your business name
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Order number
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Preferred resolution (refund, credit, or replacement)
Email sales@ultrabotanica.com with:
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We’ll provide a Return Authorization (RA) and a prepaid shipping label if a return is needed.
3. Product Return Expectations
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While we don’t require detailed explanations, we do ask that products be returned when feasible. This helps us improve quality control and regulatory compliance.
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Returns should be sent back within 14 business days of receiving the RA.
4. Timeframe
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Return requests must be made within 30 days of receiving your order.
5. Shipping Costs
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Ultra Botanica covers the cost of return shipping on all approved returns for domestic orders. International orders need to be shipped at your cost.
6. Exceptions
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There are no restrictions based on product condition — even opened or partially used products may be returned.
7. Contact Us
Have questions or need help? Our support team is here for you.
📧 sales@ultrabotanica.com
📞 (405) 694-4175