Shipping Policy
Always Free Standard Shipping on Orders $75+
Enjoy FREE standard shipping on purchases of $75 or more, available to the 48 contiguous United States when you order through UltraToday.com or UltraBotanica.com. Orders shipping to Alaska, Hawaii, or international destinations may incur additional charges. Wholesale and medical professional orders, as well as express or rush shipping, are excluded from this offer. Other restrictions may apply.
Please note: Orders are processed and shipped Monday through Friday between 9:00 AM and 3:00 PM CST. Orders placed outside of these hours—especially those with overnight shipping—may not ship until the next business day. For example, an overnight order placed on Friday afternoon may arrive the following Tuesday.
Unfortunately, some products—such as Onco-Adjunct Pathway 1™—cannot be shipped to Canada due to customs regulations.
When I started the UltraHemp I had some questions. This is not the first time I have called to ask for help either with the product or with ordering things. I have spoken with Shauna (the spelling may be incorrect and I apologize if that is the case) and she is awesome! She answered all of my questions, guided me in which products to use and how without pressuring me to take more, and helped get my recurring subscription straightened out so that they came together. I can't speak highly enough about her knowledge, her patience, and her kindness. The world would be a much better place if there were more people like her! Thank you!
Customer service is amazing - fast email responses to any question or concern I need to have clarified.
I really need to replace the Pathway 1 for THC free formula please. I did not realize that I ordered the THC
Hi Jim, thanks for your feedback- We'll help you find the THC-free Pathway 1 formula right away. Your email has reached our Customer Service team, and you will hear from us soon!
All of my Ultra Botanica shippings arrived pretty fast and in perfect condition - so 5 stars for that. Again 5 stars for the fast and friendly customer service via email. 👍🏻
I appreciate that someone always answers when I call and, not being very “techie”, thank you Shawna for always helping me with my orders, several years now. Wonderful products and helpful people❤️
Thank you so much for your kind words! Shawna and our team are always happy to assist you. We're grateful for your continued support and love for our products. 😊
couldn't get website to work so sent a message. They responded by phone!! Was so surprised. Gave me a discount and sent it to me right away.
Hi there! We're glad our team could assist you quickly and that you received the discount. Thanks for sharing your experience with Ultra Botanica!
Ultra Botanica products are top notch. The customer service is excellent. The people are knowledgeable, compassionate and helpful. The price, however, is not affordable. we are on a fixed income. With all the other supplements and prescriptions I have to take on a monthly basis, there is no way I can afford over $400 a month.
Hi Kathleen, thank you for your kind words about our products and team. I understand your concerns about the cost, and I appreciate your honesty. We do offer a few 'access/discount' programs if cost is a barrier, including for people on disability, Medicare, etc. Please feel free to reach out if you'd like to discuss possible options or discounts. sales@ultrabotanica.com or 405.694.4175. We're here to help!
So far I am greatly pleased with my order and praying it is a blessing of healing for my husband.
Ultra Botanica is easy to order and schedule as needed. Good folks to purchase what I need.
Hi John, thank you for your kind words! We're glad to hear that you find it easy to order and schedule with us. We look forward to serving you again!
I would give a 5, but I have problems logging in. Today, I had to reset my password. I do like your products. I take 2 of the OncoAdjunct pathway products. On Chemo pill, so I do not take #2.
I’ve been taking this product for a little over two weeks. I’m noticing some lower blood glucose numbers that I’ve never seen before… so I’m pleased and will continue taking this supplement!!!
Hi Jody, we're so happy to hear that you're seeing positive results! Thank you for sharing your experience and for choosing Ultra Botanica. We appreciate your support!
I like to take it with a little orange juice. I like the taste. I cannot take it alone it is too strong.
Ordering is easy and I always receive orders promptly.
Hi there! Thank you so much for your kind words. We're thrilled to hear your experience has been smooth and prompt. Looking forward to serving you again!
All the sales team has been very helpful.
I appreciate their kindness and willingness to spend time to explain what I need and why.
Thank you so much for your kind words! We're thrilled to hear our team was able to assist you well. We appreciate your support and look forward to serving you again!