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Terms & Conditions

1. Introduction

Welcome to Ultra Botanica LLC These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Ultra Botanica LLC ‘s website if you do not accept all of the terms and conditions stated on this page.

2. Intellectual Property Rights

Unless otherwise stated, Ultra Botanica LLC and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved.

3. Restrictions

You are specifically restricted from:

– Publishing any website material in any other media without permission.

– Selling, sublicensing, or commercializing any website material.

– Using this website in any way that is damaging or may be damaging to this website.

– Using this website in any way that impacts user access to this website.

4. Limitation of Liability

In no event shall Ultra Botanica LLC , nor any of its officers, directors, and employees, be liable for anything arising out of or in any way connected with your use of this website, whether such liability is under contract, tort, or otherwise.

Cancellation Policy

1. Order Cancellation

– Orders can be canceled without penalty if they have not yet been shipped.

– To cancel an order, please contact our customer service team at [customer service contact details] as soon as possible.

– If the order has already been shipped, please refer to our refund policy below.

Refund Policy

1. 30-Day Refund Policy

– We offer a no-questions-asked refund policy for any products shipped within the last 30 days.

– To request a refund, please contact our customer service team at [customer service contact details] and provide your order details.

– The product must be returned in its original packaging, and you are responsible for the cost of return shipping.

2. Discretionary Refunds

– For products shipped more than 30 days ago, refunds are at the discretion of the company.

– Please contact our customer service team to discuss your situation, and we will review your request on a case-by-case basis.

Shipping Policy

1. Shipping Times

– We aim to process and ship all orders same day on orders received before 2:00 PM.

– Standard shipping times vary by location but typically range from 2-10 business days.

2. Shipping Costs

– Shipping costs are calculated at checkout based on your location and the weight of your order.

– We offer free standard shipping on orders over $75.00.

3. Tracking Your Order

– Once your order has been shipped, you will receive a tracking number via email.

– You can track your order using the tracking number provided.

4. International Shipping

– We currently offer international shipping to select countries.

– Please note that international shipping may be subject to additional customs fees and import duties, which are the responsibility of the customer.

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